Telemedicine consent

Read this before your online consultation. It sets out what a video consultation can do, what it cannot, and what you are consenting to.

Last updated: 17 October 2026

Who you are consulting

Dr Hitesh Aggarwal, MBBS, DDVL (Dermatology, Venereology and Leprology), registered with the Delhi Medical Council Reg. 57994. Registration can be verified on the Delhi Medical Council register.

Your identity will also be confirmed at the start of the consultation. This is a requirement of the guidelines, not a formality.

What you are consenting to

By proceeding with an online consultation you agree that:

• You are consulting a registered medical practitioner over video
• You consent to the consultation taking place remotely
• You will give accurate information about your symptoms, history and current medicines
• A clinical record of the consultation will be created and retained
• Photographs you send become part of that clinical record
• You may withdraw consent and end the consultation at any point

What a video consultation can and cannot do

A remote consultation is a weaker diagnostic setting than a clinic. A full history can be taken, and many skin and hair conditions are clearly visible in good photographs. But some things cannot be done over video, and saying so plainly is part of doing this properly.

Cannot be done remotely

• Dermoscopy or trichoscopy — magnified examination of skin and scalp
• A KOH mount to confirm or exclude fungal infection
• A biopsy, swab or patch test
• Any procedure, injection or minor surgery
• Assessment of a mole or growth that is changing, which needs examination

If your condition requires any of these, you will be told at the start of the consultation and advised where to be seen. In that situation the consultation fee is not taken.

Prescribing

The Telemedicine Practice Guidelines place medicines into categories and restrict what may be prescribed in a first remote consultation. Some medicines cannot be prescribed remotely at all, and some require an in-person examination first.

This affects dermatology directly. Isotretinoin for acne, and anti-androgen medicines used for hair loss, both carry significant considerations and restrictions. Where such a medicine is being considered, the risks and alternatives will be discussed with you before anything is prescribed, and you will receive a written record of that discussion.

Any prescription issued carries the prescriber's name and registration number.

Photographs

Clear photographs materially improve what can be assessed remotely. Take them in natural daylight, without a filter, with one wide view and one close-up of each affected area.

Photographs are stored as part of your confidential clinical record. They are never used publicly — on this website, on social media or in teaching — without separate written consent that you can withdraw.

Confidentiality and its limits

Your consultation and records are confidential. Information is not shared with family members or anyone else without your consent, except where disclosure is required by law.

Video consultations take place over a standard internet connection. Please take the call somewhere private.

If the technology fails

If the connection fails before the consultation can be completed, it will be rescheduled or the fee refunded. You are welcome to request an audio consultation if video is not working, though for dermatology this limits what can be assessed and you will be told if it is not adequate.

This is not an emergency service

Do not book an online consultation for a rapidly spreading rash, blistering, a severe allergic reaction, or any skin problem with fever or feeling unwell. Seek care in person immediately.

Questions

If anything here is unclear, ask before your consultation rather than during it: info@drhiteshaggarwal.com.